What we do
Maintenance & Support
Maintenance & Support keeps the software of micro, small and mid-size companies running after launch: monitoring, updates, bug fixes and new features, on a monthly retainer you can cancel anytime or by the hour.
- Monitoring
- Updates
- Bug fixes
- New features
What you get
- Performance monitoring
- Updates and bug fixes
- New features as your work changes
- Priority response in under 4 hours on a retainer
- Weekly check-ins on a retainer
- Hourly work in 1-hour blocks, with no minimum commitment
In practice
< 4 hpriority response on a retainerSee the offerQuestions
What's the difference between a retainer and hourly work?
A retainer gives you dedicated development time, weekly check-ins, performance monitoring and priority response in under 4 hours. Hourly work has no minimum commitment and is billed in 1-hour blocks, for small changes, fixes and quick additions.
How fast do you respond?
On a retainer, priority response is under 4 hours. Hourly work can be booked the same day when we're available.
Is support included after launch?
Fixes in the first 30 days after launch are free. After that, support runs on a retainer or by the hour, or you take the software over yourself: the code and its documentation are yours.
Can we cancel the retainer?
Yes, anytime. And hourly work has no minimum commitment.